Support & FAQ

Recover Games

Need help? Find answers to common questions about playing our Recover games series below.

Getting Started

How do I play the Recover games?

Each Recover game has simple, intuitive controls. Follow the on-screen instructions and practice with the easier levels first. The games are designed to be calming and accessible for all skill levels.

Are the games free to play?

Our games offer different pricing models. Some content is free, while additional features, levels, or game modes may require a one-time purchase. Check each game's details in the app store for specific pricing.

Do I need an internet connection?

Most gameplay works offline, but leaderboard features and some content updates require an internet connection.

Gameplay & Progress

How do I reset my progress?

Look for a reset button in the game's settings menu. Some games allow you to reset individual sections or your entire progress. This action cannot be undone, so choose carefully.

Can I reset the leaderboards?

Individual progress can be reset, but global leaderboards are shared among all players and cannot be reset by individual users.

Are there hidden features in the games?

Yes! Many of our games contain special content that can be unlocked by completing certain objectives or reaching specific milestones. Keep playing and exploring to discover these hidden features.

How do I unlock special content?

Special content is unlocked by completing games, achieving high scores, or meeting specific gameplay requirements. The exact requirements vary by game and are part of the discovery experience.

Purchases & Billing

How do in-app purchases work?

Purchases are processed through your device's app store (Apple App Store or Google Play Store). All transactions are secure and follow your chosen payment method in your app store account.

Can I get a refund?

Refund policies are handled by Apple or Google depending on your device. Contact their support directly for refund requests, typically within 48 hours of purchase.

I made a purchase but didn't receive my content

Try restarting the app first. If the content still doesn't appear, check your app store purchase history and contact us with your receipt information.

Technical Issues

The game is running slowly or crashing

Try closing other apps, restarting your device, and ensuring you have the latest version of the game installed. Older devices may experience performance limitations.

My progress was lost

Most progress is saved locally on your device. If you deleted and reinstalled the app, or switched devices, your progress may not transfer. Some games offer cloud backup features.

The leaderboard isn't updating

Leaderboards require an internet connection to sync. Check your connection and try again. Scores may take a few minutes to appear on global leaderboards.

Account & Privacy

Do you collect my personal information?

We only collect minimal, non-personal data for leaderboards and game improvement. See our Privacy Policy for complete details about data collection and usage.

Can I change my leaderboard name?

Leaderboard entries typically use initials and state selection. Check your game's settings to see if name changes are available for that specific game.

Still Need Help?

If you can't find the answer you're looking for, please contact us through our support page. We typically respond within 24-48 hours.

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Dedicated to creating mindful, engaging games for everyone.

Last updated: November 2025